Keystone School - A Haven For Bright & Motivated Students

Frequently Asked Questions - More Coming Soon!

Check back soon and below you will find the answers to some of the most common questions for Keystone Parents.

Technology Questions | FACTS/Renweb/Billing Questions

Technology Questions

Question: Do students have email addresses and how are they formatted?

Answer: Students in grades 5-12 are provided Keystone School email addresses. The format of their address is the same as teachers. (in most cases = first initial+last Students should go to and click the Email link there to access their account. They will use the same password that they use to log on to computers and/or Canvas.

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Question: How do I login to Canvas to see my child's grades and assignments?


  1. Before you begin, your child will have to log in and generate a student pairing code for you to use. You must use this code within 7 days or your child will have to generate a new one.
  2. Go to
  3. Click on the "Parent of a Canvas User? Click Here For an Account" link in the upper right.
  4. Fill in your name, email address and a password in the fields provided.
  5. Enter the Student Pairing Code your child generated for you.
  6. Click the "terms of use" check box and then click the "Start Participating" button.


Click here to download a quick video turorial of this process.

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Question: What is the best setup at home when in an online class?


  1. Use a hard-wired ethernet connection rather than WiFi if you have that option. A wired connection will always be more reliable and almost always faster than a wireless one.
  2. If you can't remember the last time you restarted your home WIFI router, now is the time to do so. A simple reboot can often improve the signal of your home system.
  3. You'll want to make sure that you have an internet connection that has at least 20Mbps download and 5Mbps upload speeds. You can test your connection speed by going to
  4. If possible, position your internet router/WiFi access point in a central and high location such as on the top shelf of a tall bookshelf near the middle of where you will be during the class or meeting. The higher, the wider your coverage "umbrella" will be.
  5. Try not to position your WiFi access point near a lot of metal or very dense materials as these can seriously block the signal. Older homes can be particularly difficult as many have plaster walls that are backed by metal mesh. Also, all household electronic appliances emit electromagnetic waves to some degree, even fluorescent lightbulbs, circuit breakers, and electric razors. The biggest emitters of electromagnetic waves are typically in the kitchen, and they include stoves, microwave ovens, and dishwashers. Other problematic appliances are washing machines, tumble dryers, televisions, cordless phones, and radiant heaters. Try to place your router/access point away from those if possible.
  6. Pick a quiet space as close to your WiFi access point as possible.
  7. Close any other open programs that you will not need during the meeting/class. Email client programs in particular can cause slow-downs when they check and receive email.
  8. If possible, limit the number of devices that are online simultaneously during the meeting. These days all of your "smart devices" access your WIFI signal at all times. These include TVs, Gaming Systems, Digital Assistants (Amazon Echo, Google Home, etc.). Keeping these off when possible will improve overall WIFI performance.

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Question: What can I do if my child is having audio issues in Canvas Conferences?

Answer: Please click here for instructions and things to check,

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Question: My school iPad will not stay connected to my home WiFi, what can we do?

Answer: Make sure you have done a hard shutdown of the iPad. This means holding the power button down until you see the prompt to “slide to shutdown”. Turn the iPad back on and see if the issue continues.

If that doesn’t solve the issue, try making the iPad “forget” your home WiFi network. Go to Settings --> Click on WiFi --> Click on the name of your home WiFi network in the right-hand column --> Choose “Forget this network” --> Choose Forget Network when the confirmation box pops up. Once that is done, perform the steps above to do a hard shutdown & restart. Then try reconnecting to your home network.

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FACTS/RenWeb Questions

Question: I'm being asked for a District Code to login to FACTS. What is Keystone's District Code?

Answer: Keystone School's District Code in FACTS is "KS-TX". (No quotes)

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Question: How often and how do I update my family, contact, and other information?

Answer: All Keystone families are required to verify that their information is up to date at least every year. Normally, families will do this in the summer months between school years but it can be done at any time.

  1. Login to FACTS/ParentsWeb.
  2. Click "Family" on the navigation menu.
  3. Click "Required Family Forms" in the Online Filing Cabinet section.
  4. All required forms will be listed. Please click the button next to each one of them to verify or change the information on file.


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Keystone School

119 East Craig Pl.
San Antonio, TX
Tel: (210) 735-4022
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